ASEA
  • 29-Apr-2019 to 28-Jun-2019 (MST)
  • Information Technology
  • Pleasant Grove, UT, USA
  • DOE
  • Full Time

We offer a competitive wage and excellent benefits package including 401(k), medical, dental, vision, life, disability, supplemental insurance, paid time off, and free company products.


IT HELP DESK TECHNICIAN

ASEA is looking for a talented and enthusiastic IT Help Desk Technician to join our team. ASEA, a global leader in cellular health, is dedicated to providing a sustainable lifestyle by delivering high-quality health products through a direct-selling distribution model. ASEA offers first-to-market products that affect health at the genetic level. We're regularly included on Utah's Best Places to Work and have a tight knit team that work hard and play hard. Perks include working in a brand new, very cool, office space (complete with ping pong table and soda fountain) coupled with great opportunities for personal and professional growth.

 

SUMMARY:

The Help Desk Technician works to manage corporate technology needs, including implementing and maintaining work stations and other infrastructure in multiple sites.  Primary duties include solving a variety of OS, application, and other problems, both remote and onsite.  The position demands expert knowledge in windows systems, applications, and basic networking.

 

RESPONSIBILITIES:

  • Troubleshoot a broad range of desktop and server problems.
  • Perform hardware and software installations.
  • Assist employees with desktop, systems, updates, Microsoft, and other issues.
  • Provides IT support over the phone and onsite.
  • Documents service tickets and final resolutions.
  • Maintains broad knowledge of new technologies and identifies those that may benefit company.
  • Implements and upgrades corporate systems and networks.
  • Team player of a 24x7 support staff, which requires periodic on call and weekend support.
  • Other duties as assigned.

 

QUALIFICATIONS: 

  • 3+ years advanced troubleshooting of desktop OS and application issues.
  • Strong soft skills, including customer service and friendly personality.
  • Excellent relationship building and communications skills.
  • Ability to install and manage Windows and Mac systems.
  • Fundamental understanding of TCP/IP and DNS.
  • Exposure to active directory and corperate environments.
  • Net+, A+ and/or CCENT certifications a plus.
  • Working knowledge of Active Directory administration and other MS technologies.
  • IT certificates a plus (e.g., CCNA, Microsoft, CompTia).
  • Broad and thorough experience with IT support required.
  • Experience with MLM or network marketing a plus.
  • Ability to operate without close supervision and handle significant time and other pressures.

 

If you'd like to be part of a great team, are ready to take on a challenge and make a difference within our company, apply today. We offer a competitive wage and excellent benefits package including 401(k), medical, dental, vision, life, disability, supplemental insurance, paid time off, and free company products.

ASEA
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