ASEA
  • 08-Aug-2017 to 07-Oct-2017 (MST)
  • Associate / Customer Support
  • Pleasant Grove/Lehi, UT, USA
  • DOE
  • Hourly
  • Full Time

Hourly (DOE), Generous 401(k), medical, dental, and vision benefits, Life, disability, and supplemental insurance, Holiday / paid time off, Continuing training and education, Advancement opportunities


The ASEA Corporate Office and Call Center are currently located in Salt Lake City, UT (Holladay), but will be relocating to Pleasant Grove, UT (Lehi area) at the beginning of September 2017.

THE POSITION: 

The Associate Support Supervisor organizes and executes the daily activities in the call center.  The position will focus on building a world class support center by coaching, training, and guiding representatives in executing their tasks.

RESPONSIBILITIES:

  • Coach and train representatives towards one-call resolution.
  • Monitor calls provide feedback to representatives to apply the best skills and knowledge to the job.
  • Act as an information source, answering questions, assigning tasks, and provide follow up and instruction.
  • Manage schedules to control adequate staffing levels.
  • Answer phone and email inquiries and resolve concerns by clarifying root problems, researching answers, providing information, and exploring alternative solutions. 
  • Provide customers with product and service information. 
  • Follow up to customer calls and handle escalated unresolved problems where necessary. 
  • Work with manager to ensure the team acquires appropriate support through training and coaching.
  • With the manager help develop and apply a support knowledge base and ensure compliance to organizational processes and policies.
  • Provide initial performance evaluations.
  • Other duties as assigned.

REQUIREMENTS:

  • High school diploma or equivalent.
  • 2+ years' experience in customer service in a call center.
  • Experience with Direct Sales, MLM, or Network Marketing industry strongly preferred.
  • Strong communication and organizational skills.
  • Ability to lead, coach, teach, and inspire others.
  • Experience working under pressure, making strong decisions, and calming down escalated situations.
  • Able to work independently and be an adapt problem solver. 
  • Friendly, flexible, dependable, and professional. 
  • Great attention to detail and ability to multitask. 
  • Computer literate in Microsoft Office, internet, and CRMs.  
  • Proven track record in coaching and motivating others. 

COMPENSATION:

  • Hourly (DOE)
  • Generous 401(k), medical, dental, and vision benefits
  • Life, disability, and supplemental insurance
  • Holiday / paid time off
  • Continuing training and education
  • Advancement opportunities
ASEA
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