ASEA
  • 18-Sep-2017 to 17-Nov-2017 (MST)
  • Associate / Customer Support
  • Pleasant Grove, UT, USA
  • DOE
  • Hourly
  • Full Time

Hourly (DOE) Generous 401(k), medical, dental, and vision benefits Life, disability, and supplemental insurance Holiday / paid time off Continuing training and education Advancement opportunities


THE POSITION: 

The Associate Support Supervisor organizes and executes the daily activities in the call center.  The position will focus on building a world class support center by coaching, training, and guiding representatives in executing their tasks.

RESPONSIBILITIES:

  • Coach and train representatives towards one-call resolution.
  • Monitor calls provide feedback to representatives to apply the best skills and knowledge to the job.
  • Act as an information source, answering questions, assigning tasks, and provide follow up and instruction.
  • Manage schedules to control adequate staffing levels.
  • Answer phone and email inquiries and resolve concerns by clarifying root problems, researching answers, providing information, and exploring alternative solutions. 
  • Provide customers with product and service information. 
  • Follow up to customer calls and handle escalated unresolved problems where necessary. 
  • Work with manager to ensure the team acquires appropriate support through training and coaching.
  • With the manager help develop and apply a support knowledge base and ensure compliance to organizational processes and policies.
  • Provide initial performance evaluations.
  • Other duties as assigned.

REQUIREMENTS:

  • High school diploma or equivalent.
  • 2+ years' experience in customer service in a call center.
  • Experience with Direct Sales, MLM, or Network Marketing industry strongly preferred.
  • Strong communication and organizational skills.
  • Ability to lead, coach, teach, and inspire others.
  • Experience working under pressure, making strong decisions, and calming down escalated situations.
  • Able to work independently and be an adapt problem solver. 
  • Friendly, flexible, dependable, and professional. 
  • Great attention to detail and ability to multitask. 
  • Computer literate in Microsoft Office, internet, and CRMs.  
  • Proven track record in coaching and motivating others. 

COMPENSATION:

  • Hourly (DOE)
  • Generous 401(k), medical, dental, and vision benefits
  • Life, disability, and supplemental insurance
  • Holiday / paid time off
  • Continuing training and education
  • Advancement opportunities
ASEA
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