ASEA
  • 22-Jan-2018 to 23-Mar-2018 (MST)
  • Information Technology
  • Pleasant Grove, UT, USA
  • DOE
  • Salary
  • Full Time

Salary (DOE) Generous 401(k), medical, dental, and vision benefits Life, disability, and supplemental insurance Holiday and paid time off Continuing training and education Advancement opportunities


THE POSITION: 

The Network/Phone Support Technician works in a duel role to manage corporate technology needs. Problem solving by working to satisfy customers to resolve, remotely and onsite, a variety of end-user and computer issues.  The position demands expert knowledge in windows systems, applications, and intermediate networking.

RESPONSIBILITIES:

  • Troubleshoot a broad range of desktop and server problems.
  • Perform hardware and software installations.
  • Assist employees with desktop, systems, update, patch Microsoft, and other issues.
  • Provide IT support over the phone and onsite.
  • Document service tickets and final resolutions.
  • Maintain broad knowledge of new technologies and identifies those that may benefit company.
  • Implement and upgrade corporate systems and networks.
  • Team player of a 24x7 support staff, which requires periodic on call and weekend support.
  • Exposure to Shoretel and other phone system troubleshooting.
  • Other duties as assigned.

REQUIREMENTS:

  • 1-3 years' troubleshooting of desktop OS and application issues.
  • Strong customer services orientation.
  • Excellent relationship building and communications skills.
  • Ability to install and manage Windows and MAC systems.
  • Fundamental understanding of TCP/IP and DNS.
  • Working knowledge of Active Directory administration and other MS technologies.
  • IT certificates a plus (e.g., CCENT, Microsoft, CompTia).
  • Broad and thorough experience with IT support required.
  • Ability to operate without close supervision and handle significant time and other pressures.
  • Experience with MLM or Network Marketing industry a plus.

THE COMPANY: 

ASEA, an emerging global leader in cellular health, is dedicated to providing a sustainable lifestyle by delivering high-quality cellular health products through a principle-based, direct-selling distribution model. Harnessing science, ASEA offers first-to-market products that utilize molecules native to the human body that enhance vital cellular functions. ASEA's cornerstone, patented redox signaling technology boosts the body's natural cellular renewal and communication processes, improving total body health and allowing every system of the body to function better.

Currently, redox signaling technology is available in two first-to-market product lines: ASEA Redox Supplement, the company's flagship liquid supplement, and RENU ADVANCED, a revitalizing whole-body skin care system. Founded in 2010, ASEA currently operates in the United States and 32 international markets.

COMPENSATION:

  • Salary (DOE)
  • Generous 401(k), medical, dental, and vision benefits
  • Life, disability, and supplemental insurance
  • Holiday and paid time off
  • Continuing training and education
  • Advancement opportunities
ASEA
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