ASEA
  • 11-Sep-2018 to 10-Nov-2018 (MST)
  • Associate / Customer Support
  • Pleasant Grove, UT, USA
  • DOE
  • Hourly
  • Full Time

Competitive wage and excellent benefits package including 401(k), medical, dental, vision, life, disability, supplemental insurance, paid time off, and free company products.


MANDARIN SPEAKING CUSTOMER SERVICE REPRESENTATIVE II, SENIOR CALL CENTER AGENT

 

ASEA is looking for a talented and enthusiastic Customer Service Representative II to join our team. ASEA, a global leader in cellular health, is dedicated to providing a sustainable lifestyle by delivering high-quality health products through a direct-selling distribution model. ASEA offers first-to-market products that affect health at the genetic level. We're regularly included on Utah's Best Places to Work and have a tight knit team that work hard and play hard. Perks include working in a brand new, very cool, office space (complete with ping pong table and soda fountain) coupled with great opportunities for personal and professional growth.

 

 

SUMMARY:

 

Customer Service Representative II assists top ASEA distributors and customers on inbound and outbound phone calls. This position will resolve problems, answer inquiries, and act as an information source for associates. 

 

 

RESPONSIBILITIES:

 

  • Answer phone and email inquiries and resolve concerns by clarifying root problems, researching answers, providing information, and exploring alternative solutions. 
  • Provide customers with product and service information. 
  • Fulfill requests, complete transactions, and enter new customer information into the system accurately. 
  • Follow up to customer calls and escalate unresolved problems where necessary.
  • Answer questions, train, or may be asked to cover for supervisors if needed.  
  • Update job knowledge by participating in training and educational opportunities. 
  • Work as an integral part of the call center team. 
  • Follow all call documentation requirements. 
  • Other duties as assigned. 
  • Schedule is Sunday through Thursday, 6pm-2am. Training is Monday through Friday, 9am-5pm. 

 

 

QUALIFICATIONS: 

 

  • High school diploma or equivalent. 
  • Fluent in business-related English and Mandarin required.
  • 2 years' experience in customer service. 
  • Experience with Direct Sales, MLM, or Network Marketing industry strongly preferred. 
  • Strong communication and organizational skills. 
  • Able to work independently and be an adapt problem solver. 
  • Friendly, flexible, dependable, and professional. 
  • Great attention to detail and ability to multitask. 
  • Computer literate in Microsoft Office, internet, and CRMs.  

 

 

If you'd like to be part of a great team, are ready to take on a challenge and make a difference within our company, apply today. We offer a competitive wage and excellent benefits package including 401(k), medical, dental, vision, life, disability, supplemental insurance, paid time off, and free company products.

ASEA
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