ASEA
  • 11-Sep-2018 to 10-Nov-2018 (MST)
  • Associate / Customer Support
  • Pleasant Grove, UT, USA
  • DOE
  • Hourly
  • Full Time

We offer a competitive wage and excellent benefits package including 401(k), medical, dental, vision, life, disability, supplemental insurance, paid time off, and free company products.


MANDARIN SPEAKING QUALITY ASSURANCE REPRESENTATIVE

ASEA is looking for a talented and enthusiastic Quality Assurance Representative to join our team. ASEA, a global leader in cellular health, is dedicated to providing a sustainable lifestyle by delivering high-quality health products through a direct-selling distribution model. ASEA offers first-to-market products that affect health at the genetic level. We're regularly included on Utah's Best Places to Work and have a tight knit team that works hard and plays hard. Perks include working in a brand new, very cool, office space (complete with ping pong table and soda fountain) coupled with great opportunities for personal and professional growth.

SUMMARY:

The Quality Representative helps to ensure world-class customer service for ASEA distributors and customers on inbound and outbound calls, emails, and other contacts. This position will help call center representatives in the quality of how they resolve problems, answer inquiries, and act as information sources for associates in English and Mandarin.

RESPONSIBILITIES:

  • Provide world-class service and support by developing our partnership with our customers and Associates on every contact and by ensuring high-quality service is prioritized and delivered, maintaining the high expectation of a world-class call center.
  • Be part of a team doing quality evaluations on our employees' interactions with our associates.
  • Partner with Associate Support Representatives as they work to fulfill our Mission Statement. Provide relevant feedback, support, and encouragement.
  • Demonstrate an understanding of our role: act as less of an "enforcer," and more of a "coach."
  • Develop a thorough understanding of our core values and how they impact our day-to-day actions. Identify these values on every QA evaluation, both in things done well, as well as areas for improvement.
  • Be an active participant in driving change and improvement in our department by sharing feedback, participating in QA/Training Team Meetings, making suggestions, attending department meetings, efficiently managing the KB, etc.
  • Work with call center supervisors on each of their representatives to give them updates on their progress and evaluations.
  • Monitor not only recorded calls, but also live calls to be able to coach live, as well.
  • Follow up to representative coaching and escalate unresolved problems where necessary.
  • Update job knowledge by participating in training and educational opportunities.
  • Work as an integral part of the call center team.
  • Follow all documentation requirements.
  • Other duties as assigned. 

QUALIFICATIONS:  

  • Exceptional business-related writing and communication skills in English and Mandarin. Other languages a plus (verbal, written, comp).
  • High school diploma or equivalent.
  • Excellent listening skills and the ability to problem solve.
  • Be a team-oriented individual who is driven to assure that professionalism and quality is maintained between our associates and employees.
  • Previous experience in customer service.
  • Experience with Direct Sales, MLM, or Network Marketing industry strongly preferred.
  • Strong communication and organizational skills.
  • Able to work independently and be an adapt problem solver.
  • Friendly, flexible, dependable, and professional.
  • Great attention to detail and ability to multitask.
  • Computer literate in Microsoft Office, internet, and CRMs. 

If you'd like to be part of a great team, are ready to take on a challenge and make a difference within our company, apply today. We offer a competitive wage and excellent benefits package including 401(k), medical, dental, vision, life, disability, supplemental insurance, paid time off, and free company products.

ASEA
  • Apply Now

  • * Fields Are Required

    What is your full name?

    How can we contact you?

    I agree to ApplicantPro's Applicant Information Use Policy.*
  • Sign Up For Job Alerts!

  • Share This Page
  • Facebook Twitter LinkedIn Email
.
Logo Company Products Opportunity Science Events News Center